ELDAAS guarantees hardware products against defects in workmanship and material for a period of 30days from the date of shipment. Your sole remedy and ELDAAS’s sole liability shall be for ELDAAS, at its sole discretion, to either repair or replace the defective hardware product at no charge or to refund the purchase price. Shipment costs in both directions are the responsibility of the customer.
ELDAAS does not provide any warranty for defects that have not been caused by ELDAAS; In particular the warranty is not applicable for :
All software is owned by ELDAAAS or a third-party licensor who shall retain exclusive right, title and ownership of the software. Customer is granted a limited, personal, non-exclusive license, without the right to sublicense, to use the software only with the specific ELDAAS products.
Our products longevity period varies from 5 to 15 years. End the life (EOL) notification we can provide before 12 months so that customers will have sufficient time to migrate or upgrade their products. Customer can also buy components for product lifetime. ELDAAS committed to support customers in all possible ways.