Warranty​

Warranty Terms

ELDAAS guarantees hardware products against defects in workmanship and material for a period of 30days from the date of shipment. Your sole remedy and ELDAAS’s sole liability shall be for ELDAAS, at its sole discretion, to either repair or replace the defective hardware product at no charge or to refund the purchase price. Shipment costs in both directions are the responsibility of the customer. ​

ELDAAS does not provide any warranty for defects that have not been caused by ELDAAS; In particular the warranty is not applicable for :​

  • Handling errors, intervention, or modification of the Products by the Customer or an unauthorized third party​
  • Defects which have been caused by incorrect installation by the Customer or a third party acting on the Customer’s behalf​
  • Compatibility and functioning with other products, unless expressly warranted​
  • Defects which have been caused by outside influences.​
  • Fitness of the Products for any particular purpose​
  • Third party products for which the respective manufacturer is responsible​
  • Services which have not been performed in accordance with the instructions

Limitation on Liability

  • UNDER NO CIRCUMSTANCES SHALL ELDAAS BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE SUFFERED OR INCURRED WITH RESPECT TO ANY DEFECTIVE PRODUCT. IN NO EVENT SHALL ELDAAS BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF PROFIT OR LOSS OF BUSINESS OPPORTUNITY) THAT YOU MAY SUFFER DIRECTLY OR INDIRECTLY FROM USE OF ANY PRODUCT.​

 

  • Both parties also agree that the price of the products reflects the allocation of risk, warranty and limitation of liability provisions herein. Unless otherwise agreed in writing by ELDAAS, the ELDAAS products sold hereunder are not designed nor intended for any use in medical lifesaving or life sustaining applications which the failure of the ELDAAS product could create a situation where personal injury or death may occur. Should Buyer purchase or use ELDAAS’s Products for any such unintended use, Buyer shall indemnify and hold ELDAAS and its directors, officers, subsidiaries, subcontractors and affiliates harmless against all claims, costs, damages, and expenses, and reasonable attorney fees arising out of, directly or indirectly, any claim of product liability, personal injury or death associated with such unintended use, even if such claim alleges that ELDAAS or its sub-contractor was negligent regarding the design or manufacture of the ELDAAS Product or any of its parts.

Software

All software is owned by ELDAAAS or a third-party licensor who shall retain exclusive right, title and ownership of the software. Customer is granted a limited, personal, non-exclusive license, without the right to sublicense, to use the software only with the specific ELDAAS products.

Longevity

Our products longevity period varies from 5 to 15 years.  End the life (EOL) notification we can provide before 12 months so that customers will have sufficient time to migrate or upgrade their products. Customer can also buy components for product lifetime. ELDAAS committed to support customers in all possible ways.

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