Return Shipment Policy ​

  • The products with in 180days after delivery and having no user-made damages are eligible for repairs. 
  • Initially customer must contact support team of ELDAAS for resolution to the problem online. 
  • If support team is unable to solve the issue online, then only, Support team will issue RMA number after validating the issue. ​​
  • With RMA number only, customer can download RMA form, which has to be sent along with the product for repair. 
  •  The board to be repaired, RMA form along with supporting documents for shipping only are to be shipped to ELDAAS.   ELDAAS will not take any responsibility for any other material. 
  • The inward and outward shipping cost is to be borne by the customer. The customer shall pay for the additional costs arising if any, due to inappropriate/incomplete documentation during the shipment 
  • Repairing or replacing the returned product is at the sole discretion of ELDAAS 
  • Based on the complexity of the issue, ELDAAS normally intimates the time for repair.
  •  ELDAAS may decide to offer replacement at discounted price.  
  • ELDAAS reserves the right to refuse any RMA returns without an RMA number, with incomplete Product or documentation 
  • After the completion of RMA procedure; the software/firmware on the products shall have factory default Software 
  • Customers will be liable for loss or damage caused by their shipping carrier, while sending products to ELDAAS. In such a scenario the RMA request shall be void.

Please Download RMA for further process

Click here to download form: Paste form link or PDF or Google form URL

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